Before your visit

In order for us to utilize your insurance plan. You must first find out if our provider is participating in your insurance plan. It is important that you re-assign as your PRIMARY CARE PROVIDER before your first visit. Whether you are a new or existing patient with new insurance this is required prior to your first visit.

It is important that you are able to find a provider that fits your view on health as well as your health goals. We all are unique beings with our histories and personal stories informing us as providers. We truly believe that healing happens with love and compass as well as good clinical judgment and sound understanding of medicine.

We accept most major commercial health insurance plans including:

• AARP Medicare Complete
• Aetna Medicare Advantage
• Aetna
• All Savers
• Blue Benefit Administrators
• BC/BS of MA
• Children’s Medical Security (MassHealth)
• Cigna
• Commonwealth Care Alliance
• Harvard Pilgrim Health Care
• Humana
• Medicare
• Tricare
• Tufts Health Plan
• Unicare
• United Healthcare

*For existing patients and their relatives only

• Fallon Community Health Plan*
• Mass General Brigham Health Plan
• Medicaid of Massachusetts PCC Plan*
• Medicaid of Massachusetts Standard Plan
• Tufts Network Health Together*
• Tufts Network Health Direct*
• Wellsense Clarity Plans*

If your health insurance company is not listed above, please confirm with your insurance company that your visit with us will be covered.

For some insurances, we DO NOT take all plans offered.

Scheduling Appointments – Describe your needs to our staff so that an appropriate length of time can be reserved for you.

For non-urgent care, please request an appointment through your MyChart portal, and we will reach out to you. For immediate visits, please call the office at 617 666 9577.

Telemedicine: We are happy to provide care in any way possible to our patients. Many conditions are conducive to telemedicine. We treat behavioral health, acute URI, tick bites, UTI symptoms, pediatric behavioral concerns and some chronic illness medication follow-ups supplemented with labs and home monitoring.

Physical Exam Appointments – should be done annually for children over the age of 3 and adults.

Pediatric Routine Care – 1 week; 2 weeks; 1, 2, 4, 6, 9, 12, 15, 18, and 24 months of age.

Canceling an Appointment – If you are unable to keep your appointment, please call us as soon as possible. Appointments canceled, missed, or rescheduled without 24 hours notice, may be subject to a fee.

If you have an urgent medical situation during non-office hours, call our office where you will be connected with a provider.

For routine questions and refill requests, we ask you to please request via MyChart or call the office to leave a message.

Messages left for the providers will be returned within the day though we always recommend an appointment if you need medical opinion, diagnosis or treatment. Please make sure you leave a number where you can be reached and what times.

We recommend use of MyChart for non-emergent advice or information for your provider to know about your health.

Please provide us with the name, dose, quantity, and route (oral or by inhaler, for example) of the medication; when you take it; how many refills you usually receive; and the name and phone number of your pharmacy. . We suggest you call your pharmacy before picking up to make sure that your prescription is ready. We are able to complete all prescription requests within 72 hours. If you need a refill sooner because of travel or ending of current supply please notify our staff so we are able to prioritize those refills.

Controlled Substance Prescriptions – We are not accepting new patients who are currently taking daily controlled substances. Established patients on controlled substance medications are required to keep regular appointments per their providers recommendation and to sign a Controlled Substance Agreement.

Your refill request may be denied should you fail to comply with your signed Controlled Substance Agreement.

We hope you have chosen Davis Square Family Practice because you trust us to give you quality health care. Part of that trust involves allowing us to determine when to call in a specialist. We refer patients only after we have had a chance to evaluate your condition. If your case requires special treatment, we will then refer you.

Davis Square Family Practice is a member of Highland IPA. While continuing our relationship with Mount Auburn Hospital, we have been able to expand our access to specialists to the Tufts Medicine Network specialists as well. . If you need to see a specialist, we will refer you to a physician within these networks. Although the specialist you wish to see may take your insurance, we are typically not able to refer to them unless they are in our practice association networks. This allows us to communicate directly with those providers while accessing notes and labs more readily. By referring you to a specialist within our network, we can work together to ensure that you receive high quality, timely, and effective care.

If you are enrolled in a managed care insurance plan (HMO), you will need to obtain a referral from our office BEFORE seeing a specialist. Please allow up to 5 business days for your referral to be processed. Please have the following information available when requesting your referral:

• Your name
• Your date of birth
• The number we can best reach you at
• Your insurance
company name and ID number
• The specialist’s name, NPI, phone number, and fax number
• The reason you are seeing the specialist.
• The date of your first appointment

We only process referrals for patients currently under our care. If you are not an established patient, we will be unable to give you a referral. Assigning Davis Square Family Practice as your primary care physician via insurance does not mean you are a patient in our practice. You become a patient after you have been evaluated in person by one of our providers.

We will submit insurance claims for our patients. However the agreement of the insurance carrier to pay for medical care is a contract between you and the carrier. You should direct any questions and/or complaints regarding coverage to your insurance carrier, your employer (if in a group plan),a or to your agent.

If you ever feel that you have been billed inaccurately then please reach out to our office to correct billing codes or allow us to explain how that bill was incurred. Insurances vary in their coverage, and it is the patient’s responsibility to understand his/her medical benefits. There may be limitations and exclusions to coverage. The patient portion is set by the insurance company. Patients are responsible for any co-insurance, deductibles, and any non-covered billable services. All office co-pays are to be paid at the time of the service.

There is metered parking all around Davis Square with a metered parking lot located behind our office at the corner of Day and Herbert Streets as well as Grove St.

Meters are in effect 8am to 8pm.

Wednesdays from May until November there is the Davis Square Farmer’s Market operating making parking more limited. It is a lovely event weekly providing our community with access to fresh food and local vendors.

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